Global Communication

"How do I currently use my global communication skills, and what skills can I improve?"
I currently use all means of communication. I would make sure that when using them I keep it professional and according to business codes. One thing that I would work on is the smartphone safety and making sure that my passwords are secure and free from someone trying to figure them out.

Verbal Communication

"Verbal communication skills are important for me to have as an administrative professional for the following reasons..."
Verbal Communication are skills that you use daily. Whether it's on the phone or in person, we have to speak to make sure that what we say is understood. Giving someone directions or trying to simple diffuse a situation requires verbal communication. In this field I plan to make sure that I'm polite when speaking with others. I plan to be a great listener when having meetings or discussions.

Written Communication

"This chapter has helped me recognize that I can strengthen my written communication in the following ways."
It's help me to realize that communicating skills will be vital to my job. I'm sure that it's a top attribute of a successful business. My communication skills are a reflection of me and I will be sure to give complete, clear, and correct information to the readers so that there are no misunderstandings. I will remain concise, courteous and considerate of others when communicating.

Customer Service

"I believe customer service skills are important for me to have as an administrative professional for the following reasons, and here is how I can demonstrate this importance to customers.."

I believe that customers deserve a great experience wherever they go. That will make them want to return because of the great experience and they will also recommend others.
I will make sure to make the customers feel welcomed and that I'm here for them for whatever it is they need. I'll make sure that the customer/patient whether in person or on the phone is satisfied with the ending results. You must treat everyone with respect and they will treat you the same. When a problem comes up, handle with care and let the customer/patient know that your going to find a solution to the problem.

Future role as a leader

This material has helped me think about my future role as a leader in the following ways... In my future career, I will be a leader that listens and identify my customers and employee's needs. To be a positive role model for my employee's and to always be there for them when things are going right or wrong. I will be willing to listen to their ideas to make things go smoother and always value their opinions. I will motivate them at all times to do their best and set good examples or guidelines for them to follow. I will delegate people to do certain task and to be fair I will rotate their responsibilities so that no one feels left out or that their task is to hard or to much. I will always have a positive work setting so that they will be positive at all times.

My personal ethics as an employee is to be Honest, Fair, Working hard to complete task.

Ten things that describe my current life principles:

• Loyalty
• Honesty
• Kindness
• Integrity
• Responsibility
• Compassion
• Forgiveness
• Empathy
• Happiness
• Spirituality

I believe ethics is the difference between right and wrong. I'm all for treating other the way I want to be treated. I believe in good Karma. I work around and with a lot of people and you have to be kind to everyone. I make sure that I listen to their needs and make sure that every customer is taken care of. Not only do I make sure I'm punctual with my personal ethics, I also make sure that I'm treated in that manner as well.

Managing Stress

"This material has helped me think about how I manage my stress in the following ways."

I've learned that when and if at any time I'm stressed, walk away from the situation for a while and come back to it with a new approach.
I've learned how to understand my stress. Some things are not worth stressing over and can be fixed easily.
I've understand that when I procrastinate, it causes things to pile up all at once and then I start to stress trying to figure out how to get things done. I'm not trying to have better time management so that all things go smooth and don't cause me to stress.